Customer says, For some reason when I go to Microsoft Word I no longer can access any of the formatting options, such as the ability to bold or italicize text or center paragraphs. Must be a simple correction. Please advise.
I believe you are running Microsoft Office 2011 for Mac. From Word, click the View menu and configure the software so that you are looking at it in Print Layout mode.
Choosing the View menu a second time, select Toolbars, then place a check mark next to Formatting.