Category Archives: Troubleshooting

Integrating old and new technology required an innovative solution

Funny Life With Internet

Enabling a client of mine named William to upload and print photos taken with his iPhone 6 using the Canon printer attached to his Power PC iMac proved to be a challenge, but I eventually came up with a solution.

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Filed under Apple Hardware, Apple Software, Email, Phones, Troubleshooting

Case study: Redesigning a website

web designI serve as webmaster for four sites (including this blog). In this post, I summarize several factors that motivated me to redesign the online store that I manage.

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Filed under Blogging tips, Third Party Software, Troubleshooting

Don’t fall victim to a tech support scam!

Received a phone call from a customer who described his recent experience that sounded very much like a known scam effort run out of a call center in India.

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Filed under News Briefs, security, Troubleshooting, Viruses and Spam

Connect USB mics to an iPhone or iPad

You bought a USB mic to make live audio recordings with your computer and it works great! At the same time, you are often disappointed by the quality of the recordings that you can produce using the built-in mics in your iPhone and iPad. You ponder whether there is a way to connect your USB mic to your iOS devices. Read on to find out how it’s done using a pocket-sized adapter.

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Filed under Apple Hardware, Audio, Phones, Third Party Hardware, Third Party Software, Troubleshooting

How can I get my MacBook Pro to run faster?

Reader says, I’m running El Capitan 10.11.6 on my macbook pro with superdrive that I bought in 2012 and am frustrated by how slow everything loads and runs. It doesn’t matter whether I’m opening documents on my desktop or watching videos in any of my browsers. Rebooting doesn’t seem to help, either. My mac is a 2.5 gHz system with 4 gigs of ram. What do you suggest?

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Filed under Apple Hardware, Apple Software, Troubleshooting

Restoring Microsoft Word for Mac’s formatting menu

Customer says, For some reason when I go to Microsoft Word I no longer can access any of the formatting options, such as the ability to bold or italicize text or center paragraphs. Must be a simple correction. Please advise.

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Filed under Third Party Software, Troubleshooting

Methods for opening Microsoft Publisher files on a Mac

Reader says, “I’m a Mac user, and a friend of mine gave me several Microsoft Publisher files that were created in 2005 that contain text and graphics that I want to include in an article that I’m writing. How can I open and use these files on my computer?”

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Filed under Apple Hardware, Third Party Software, Troubleshooting