Category Archives: Troubleshooting

How can I get my MacBook Pro to run faster?

Reader says, I’m running El Capitan 10.11.6 on my macbook pro with superdrive that I bought in 2012 and am frustrated by how slow everything loads and runs. It doesn’t matter whether I’m opening documents on my desktop or watching videos in any of my browsers. Rebooting doesn’t seem to help, either. My mac is a 2.5 gHz system with 4 gigs of ram. What do you suggest?

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Filed under Apple Hardware, Apple Software, Troubleshooting

Restoring Microsoft Word for Mac’s formatting menu

Customer says, For some reason when I go to Microsoft Word I no longer can access any of the formatting options, such as the ability to bold or italicize text or center paragraphs. Must be a simple correction. Please advise.

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Filed under Third Party Software, Troubleshooting

Methods for opening Microsoft Publisher files on a Mac

Reader says, “I’m a Mac user, and a friend of mine gave me several Microsoft Publisher files that were created in 2005 that contain text and graphics that I want to include in an article that I’m writing. How can I open and use these files on my computer?”

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Filed under Apple Hardware, Third Party Software, Troubleshooting

Fix for common Final Cut Pro 7 import error

I recently encountered an error involving the use of Final Cut Pro 7 that has been discussed at great length on a multi-year forum thread posted on Creative Cow.

Dreaded File error: 1 file(s) recognized, 0 access denied, 1 unknown
Creative Cow Thread started on Oct 20, 2009
https://forums.creativecow.net/thread/8/1058696

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Filed under Apple Software, Third Party Software, Troubleshooting, Video

Using a hair dryer to completely fix a printer problem

Epson Stylus Photo 2200 and Magic Bullet Solution
I have an Epson Stylus Photo printer that I obtained in exchange for a consulting job that I completed years ago for a professional photographer. The printer is a Stylus Photo 2200 that was manufactured and sold at a time when LPT ports were installed as standard equipment on Windows PCs and Mac OS 9 was still being run on Apple desktop computers. Despite its age, this Epson printer is usable under the latest version of Mac OS X. Virtually problem-free during my period of ownership, I recently started to notice repeatable smudges and patterns of black ink on all my printouts that I couldn’t fix by changing cartridges and cleaning the print heads using the Printer Utility tool in System Preferences. Searching online for a solution, I ordered a pack of Inkjet Cleaning Sheets (S041150) from the Epson Store, but later found out when I opened the package that they were incompatible with the Stylus Photo series of printers. A follow-up search led me to order a couple of bottles of the Magic Bullet Printhead Cleaning Kit from Marrutt USA, whose parent firm is located in the UK.

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February 28, 2017 · 22:03

Digitizing documents using an obsolete Canon scanner and VueScan 9

Canon LiDE 80 and VueScan 9
As the saying goes, if it ain’t broke, don’t fix it. I have a Canon LiDE 80 scanner that I bought in 2004 that still works when run under Windows XP but is unsupported on the most recent releases of Mac OS X. An annoying aspect about using the Canon scanner under Windows XP is that I will invariably encounter a ScanGear release lock error message that can take several minutes or more to resolve. The alternative to using the native Canon driver under Windows XP is to buy and install the VueScan application from Hamrick Software that can run under OS X, including Sierra 10.12. As a test, I tried a number of different scanning operations using VueScan 9 that produced satisfactory results in some cases, but not in others.

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February 14, 2017 · 21:33

Unable to save TextEdit files

You don't have permission
I use TextEdit rather than Microsoft Word or another program to create drafts of text and email documents and have noticed that under Sierra 10.12 (and perhaps in Yosemite 10.11) that I would periodically be greeted with a popup window that informed me that I didn’t have permission to save the text file that I was working on. It seemed very peculiar that I would be blocked by a file permissions issue, since I was logged into my Mac using my administrator account.

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Filed under Apple Software, Troubleshooting