Tag Archives: data backups

CASE STUDY: Upgrading My Data Management and Backup System

What can you do when your data management and backup systems are not as efficient and effective as you would like them to be? Below is a recap of proactive steps that I took to address this problem.

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Filed under Apple Software, Data Recovery, Software installation, Third Party Hardware, Third Party Software, Windows on a Mac

Dealing with Windows 7’s White Screen of Death

CoWoman facing critical deadline when computer crashesA lot of you run Windows as virtual machines on your Macs, so this post about the Windows 7’s ‘White Screen of Death’ is especially for you.

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Filed under Data Recovery, Troubleshooting, Viruses and Spam, Windows on a Mac

Can’t back up data to root directory. What can I do?

Encountered the following situation at a client site earlier today:

A customer of mine runs Acclivity’s AccountEdge software to keep track of financial transactions that involve her business. She had been under the mistaken impression that she was regularly backing up her data to a LaCie external drive whenever she exited AccountEdge.

Her LaCie is divided into four partitions (Week1, Week2, Week3, Week4) that represent the week of the month she performs her backups. When I looked at the file contents for each partition, I found no AccountEdge backups for the year 2009. Everything on disk was dated 2008 or older. Moreover, when I instructed AccountEdge to manually back up her main data file to the root directory of the LaCie hard drive, her Mac refused to copy a thing. It’s as if the drive’s contents were protected by a read-only setting.

I ran Get Info (Command-I) on the LaCie drive to examine file permission settings. For each partition, Mac OS X reported that my customer was the owner and could read and write to the drive. Ignore ownership on this volume was checked, while [unknown] was the group owner who had Read only privileges. While I couldn’t get AccountEdge to store file backups to the root directory of the LaCie, I could, however, save backups in a previously defined Desktop folder that was located one level below the root. In addition, I could also store her backups on the local drive inside her home directory.

Opening Disk Utility, I noticed that the LaCie drive was formatted as Mac OS X Extended. While Verify Disk was an available option, Repair Disk Permissions was grayed out. Since I ran out of time to correct the file permission problem, I instructed the customer to store her AccountEdge backups inside the Desktop folder of her LaCie hard drive.

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Filed under Third Party Hardware, Third Party Software