From today’s mail bag
I’m having problems with Apple Mail on my Mac Pro running OS X 10.6.8. Often times I find that one or more of my e-mails will not download from the server. I check my messages daily to be sure it is still happening. I first log into my Earthlink account from a browser to view my mail, delete unwanted mail, open Apple Mail from the dock and then hit Get Mail. Sure enough, I noted earlier today that a message that was sent to me from an Apple Store employee didn’t get downloaded to my Mac. I have emptied my trash, but it still won’t download. Please help!
When I encounter situations when I can’t download a message from my mail server, that usually means that it’s stuck in the queue. The usual culprit is an email message that has a large file attachment like a digital photo or Acrobat PDF. The common solution is to log into your email account from a browser (in your case, earthlink.net), locate the troublesome message and delete it AFTER you determine the nature of its contents. If it contains valuable data such as a sales receipt in the form of a PDF, be sure to download the attachment first before you delete the message.
My other suggestion is to contact Earthlink support to see if they can clear up the email glitch from their end.
Email and EarthLink Software Support
Click here to access Earthlink’s Live Chat system