LeapFrog Connect software not updated for Snow Leopard

The other day, I consulted a Mac user who was having problems installing software designed to work with the LeapFrog Explorer educational toy she bought for her son. Running OS X 10.6.5, she encountered an error that prevented her from transferring the tutorial program she had purchased to the handheld device.

“Another user is running the LeapFrog Connect Application on this computer. Please have the other user log onto the computer and close the LeapFrog Connect Application before opening it again. [Message 23]”

Browsing the message boards, I found other Mac users who were experiencing this same problem. A Mac user reported on the Apple Discussion Board that he was able to resolve the issue by deleting several files and folders associated with the LeapFrog installation. However, that workaround did not work for my client. Fortunately, she has another Mac that is configured with OS X 10.5.8. I suggested that she install the LeapFrog software on that computer, which she was able to do. By all indications, it appears that LeapFrog has not been updated to run on Snow Leopard.



Filed under Third Party Hardware, Third Party Software, Troubleshooting

4 responses to “LeapFrog Connect software not updated for Snow Leopard

  1. Candace

    pse let me know in simple terms what to do!! need to install leapster explorer to mac pro

    • admin

      Leapfrog.com: Customer Support
      Visit their Support section to find answers to your questions, contact our customer support team at support@leapfrog.com, or call 1-800-701-LEAP (5327).
      For online store support, please call 1-866-334-5327.
      Hours of Operation:
      M-Th: 9:00 am – 5:00 pm EST
      Fri.: 9:00 am – 3:00 pm EST

  2. calee

    I have Mac OS X10.5.8 and am unable to get the connect. please let me know what you did to remedy your problem. i took it to the computer store and they couldn’t even help!!

    • admin

      Hello Calee! The following procedure seems to be the generally accepted solution that works for most (unfortunately, not all) people running Leopard:

      Trash the file called “LeapFrogConnect.pid” that is located on the “/Library/Application Support/LeapFrog” folder of your main hard drive. Afterward, try running the LeapFrog Connect software again.

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