Is usereg.exe a Windows virus and will it infect my Mac?

Usereg.exe screenshotCustomer says, I’ve got this old Cannon scanner that I’m running in Windows XP using VirtualBox on my Mac. When I start up XP, I see something on my desktop I don’t recognize called usereg.exe. What is this file? Does it contain a virus? If not, is it safe to remove?

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Filed under Mail Bag, Third Party Software, Troubleshooting, Viruses and Spam, Windows on a Mac

How do I fix a SiteLock code 15 error?

sitelock logoWas temporarily stumped by a security restriction placed on one of my WordPress.org websites. As the site admin, I could add a new page or publish a blog post, but I couldn’t update specific sections that have to be modified from the WordPress dashboard, such as the copyright date shown in the footer. An deceptively simple procedure solved the problem.

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Filed under Blogging tips, security, Third Party Software, Troubleshooting

OS X 10.8 fixes a Yosemite printer problem

Epson SP 2200 printer setupThe printer that I use is an Epson Stylus Pro 2200. I recently dealt with a problem where the printer suddenly stopped working in Yosemite OS X 10.10. From the App Store menu, I had downloaded and installed the latest set of Epson drivers on Feb. 21. With the printer turned on and connected to the USB port, I kept getting the following messages: Communication error: Printer is offline. The problem was persistent, even after I changed cables and connected the printer to a different port. I tried resetting the printing system, and that only served to remove my entire set of installed printers. Afterward, when I attempted to add back the driver using the Printers & Scanners pane in System Preferences, Yosemite could not locate the device.

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Filed under Apple Software, Third Party Hardware, Troubleshooting

Snapz Pro X is not fully compatible with Yosemite

Ambrosia Audio Support Missing
Capturing mac audio using Snapz Pro X 2.5.2 or 2.5.4 does not appear to be supported using Yosemite (OS X 10.10). When I select the check box associated with mac audio that appears during setup, the software program immediately displays a popup window stating that Ambrosia Audio Support is missing. After I install the requested software and reboot my computer, I still get the same error message. I didn’t have this issue running Snapz Pro on Mavericks (OS X 10.9).

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Filed under Apple Software, Audio, Third Party Software, Troubleshooting

Can’t play that DVD? Try these workarounds

Hand Holding DVD DiscThe year-end holidays have come and gone. You have been exercising feverishly to reduce your waistline that expanded a few inches due to the endless partying, and everyone in your household has unwrapped all their gifts. However, one of those gifts is perched silently on the coffee table. It’s a homemade DVD gifted to you by a cousin who lives on the opposite end of the country that features highlights of your uncle’s 70th birthday celebration. Because you couldn’t get the necessary time off from your job, you couldn’t be there in person to share in the family fun and festivities. While other DVDs play back fine in your MacBook Pro, this disc just spins and spins before it gets ejected by the drive. You’ve never experienced this type of hardware problem before. According to your cousin, the DVD is not defective, because she said that before she wrapped her gift, she successfully tested the same disc in her set-top player in her living room.

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Filed under Apple Hardware, Data Recovery, Third Party Software, Troubleshooting, Video

Restoring access to the Word 2008 status bar

Reader says: “I can’t navigate Word 2008 in Yosemite except with my mouse. I need to go from page 20 to page 500 instantly. No pages appear at bottom, and there’s no word count. How do I fix this? I’m a writer and this is very frustrating.”

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Filed under Apple Software, Mail Bag, Third Party Software, Troubleshooting

Why can’t Safari have multiple browser windows open simultaneously?

Reader asks, “Why can’t Safari have multiple browser windows open simultaneously? On my old iMac, I could easily copy and paste between my Facebook page and another site. However, when I open two web pages in succession using Yosemite, I see only the contents of the second URL address and lose access to the first. I don’t want to deal with tabs. Please advise.”

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Filed under Apple Software, Mail Bag, Troubleshooting