Help! Parallels Desktop won’t start my operating system

From a reader: My Parallels Desktop program got messed up and keeps displaying the same error without giving me the chance to run Windows 7. I can’t get beyond this popup error: “The virtual machine was restarted. The virtual machine processor was reset by the operating system.” What can I do to fix this?

Virtual Machine was reset

Continue reading

Leave a comment

Filed under Mail Bag, Third Party Software, Troubleshooting, Windows on a Mac

When Apple Mail doesn’t delete your messages, do this

Can’t delete IMAP messages under Apple Mail and running Mavericks? Check out this tip.

Continue reading

Leave a comment

Filed under Apple Software, Email, Troubleshooting, Video

What to do when the USB flash drive stops working

USB flash driveCustomer writes: I’ve been backing up important documents using a Crucial Gizmo USB flash drive. This drive is no longer functional. I tried to connect it to my other Mac, but that computer can’t read the files, either. I also have a Kingston device that I use for backup purposes. However, when I try to save new docs onto the Kingston they aren’t accessible. While I can just go out and buy a new USB drive and back up everything again, do you think there is something else I can do?

Continue reading

Leave a comment

Filed under Apple Software, Mail Bag, Third Party Hardware, Troubleshooting

Connecting an iPad to a hidden wifi network

Customer writes: We just bought an iPad (wireless only). Problem is, our Airport router is not recognized by the iPad. I think that the problem is because we made our router invisible to all within its local reach, except for our old iMac computer running 10.4.11. How do we get our Airport to recognize our new iPad?

Continue reading

Leave a comment

Filed under Apple Hardware, Apple Software, Mail Bag, Troubleshooting

Making software do what it’s not designed to do

Facebook, Twitter, Google+ iconsFrom a reader: I’m using Expand2Web’s SmallBiz Theme for WordPress. I want to let folks subscribe to my RSS feed from the header, but my choices are limited to Facebook, Twitter and Google+. Can you help?

Continue reading

Leave a comment

Filed under Mail Bag, Third Party Software, Troubleshooting

Dealing with Windows 7′s White Screen of Death

CoWoman facing critical deadline when computer crashesA lot of you run Windows as virtual machines on your Macs, so this post about the Windows 7′s ‘White Screen of Death’ is especially for you.

Continue reading

Leave a comment

Filed under Data Recovery, Troubleshooting, Viruses and Spam, Windows on a Mac

Did my Mac get hacked?

From today’s mail bag
My Mac acted very slowly for a week or so. Is it possible that it could have been hacked? The thing that concerns me is that it was slow for certain times, but then reverted to being okay.

Continue reading

2 Comments

Filed under Apple Software, Mail Bag, Privacy, security, Troubleshooting