They don’t make ‘em like they used to

Woman killing her computerInstant obsolescence is pervasive in the world of high tech. As soon as an electronics device or piece of software is out the door, on the drawing board is yet another product that is scheduled to replace it in due course.

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Filed under Third Party Hardware, Troubleshooting

Advice when using a Mac to access the Slickdeals website

Slickdeals is a popular web portal offering a wide variety of product deals. This video explains why computer users running Mac OS X should use either Safari or Opera to access this site and not rely on either Firefox or Chrome.

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Filed under Apple Hardware, Apple Software, Troubleshooting, Video

Canon USB scanner doesn’t work and generates lock switch error

Encountered a strange and cryptic error message (release the lock switch, detach the I/F cable and reconnect) trying to start my Canon LiDE 80 scanner in my Virtual Box virtual machine running Windows XP Professional. I was not aware that my 10-year-old scanner was equipped with any kind of lock switch and had never come across this error message before.

Release lock switch error

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Filed under Third Party Hardware, Third Party Software, Troubleshooting, Windows on a Mac

Help! Parallels Desktop won’t start my operating system

From a reader: My Parallels Desktop program got messed up and keeps displaying the same error without giving me the chance to run Windows 7. I can’t get beyond this popup error: “The virtual machine was restarted. The virtual machine processor was reset by the operating system.” What can I do to fix this?

Virtual Machine was reset

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Filed under Mail Bag, Third Party Software, Troubleshooting, Windows on a Mac

When Apple Mail doesn’t delete your messages, do this

Can’t delete IMAP messages under Apple Mail and running Mavericks? Check out this tip.

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Filed under Apple Software, Email, Troubleshooting, Video

What to do when the USB flash drive stops working

USB flash driveCustomer writes: I’ve been backing up important documents using a Crucial Gizmo USB flash drive. This drive is no longer functional. I tried to connect it to my other Mac, but that computer can’t read the files, either. I also have a Kingston device that I use for backup purposes. However, when I try to save new docs onto the Kingston they aren’t accessible. While I can just go out and buy a new USB drive and back up everything again, do you think there is something else I can do?

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Filed under Apple Software, Mail Bag, Third Party Hardware, Troubleshooting

Connecting an iPad to a hidden wifi network

Customer writes: We just bought an iPad (wireless only). Problem is, our Airport router is not recognized by the iPad. I think that the problem is because we made our router invisible to all within its local reach, except for our old iMac computer running 10.4.11. How do we get our Airport to recognize our new iPad?

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Filed under Apple Hardware, Apple Software, Mail Bag, Troubleshooting